Pursuant to art. 5 of Legislative Decree 185/1999, if the customer is a consumer (i.e. a natural person who purchases goods for purposes not related to his/her professional activity, or carries out the purchase without giving their VAT identification number to AZ. AGR. PEDRONI on the order form), he/she shall be entitled to withdraw from the contract of purchase for any reason, without need to give any and without being subject to penalties, except as specified in the following paragraph.
To exercise this right, the customer must send AZ. AGR. PEDRONI the relevant notification within 10 working days from the date of receipt of the goods. Said notification must be sent by registered letter with return receipt, addressed to
AZ. AGR. PEDRONI – Via Risaia 6 – 41015 Rubbiara di Nonantola – MODENA – ITALIA
or by telegram or fax sent within the said 10 day term and followed by a confirmation via a registered letter with return receipt, sent out PEREMPTORILY within the following 48 hours. Upon receiving the withdrawal notice, AZ. AGR. PEDRONI will quickly give the customer the instructions on how to return the goods. The goods must be returned to AZ. AGR. PEDRONI within 10 days from the date of authorization.
The right of withdrawal is subject to the following conditions:
the right applies to products purchased as a whole;
the right does not apply to products once they have been opened;
the purchased goods must be intact and returned in its original packaging, complete in all its parts (including packaging and any documentation and accessories). To limit damage to the original package, we recommend placing it into another box, whenever possible;
the shipping costs for returning the goods shall be borne by the customer, in compliance with the law;
shipping is under the full responsibility of the customer until the acknowledged receipt of the returned goods to our store.
In case of damage of the goods during transport, AZ. AGR. PEDRONI shall inform the customer (within 5 working days from receiving the goods in our warehouse), to enable him/her to file a complaint timely to his/her courier and request the refund of the value of the goods (if insured). In this case, the product will be made available to be returned to the customer, which will cancel the request of withdrawal;
AZ. AGR. PEDRONI is not liable in any way for damages or theft or loss of goods returned through uninsured shipments; when the product is returned to the warehouse, it will be checked to assess any damages or tampering with not caused by transport. If the original packaging is damaged, AZ. AGR. PEDRONI shall withhold from the amount to be reimbursed a percentage, which shall not exceed 10% of said amount, as a contribution for the restoration costs.
Without prejudice to any restoration costs connected with the damages to the original packaging, AZ. AGR. PEDRONI will reimburse the customer the amount already paid, in the shortest possible time, however within 30 days from the request of withdrawal through a write-off procedure on the amount charged to your Credit Card or by Bank Transfer. In the latter case, the customer shall promptly provide his/her bank details for the reimbursement ( Bank identification number – Bank account of the addressee of the invoice).
The right of withdrawal is lost in case of non-fulfilment of the intactness condition of the goods (packaging and/or its content), in case AZ. AGR. PEDRONI ascertains that:
the product was damaged for reasons other than transport.
In the case the right of withdrawal is lost, AZ. AGR. PEDRONI shall return the purchased product to the sender and charge him/her the shipping costs.